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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

88%
88%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"A special Thank you to the nurses! They were VERY caring when I experienced nausea! I know that seeing after me was their job but they added a human touch that can't be taken lightly-they supported one another too. Excellence personified!!"

"Absolutely awesome experience for a colonoscopy :-) with Dr.Tendler and his nurse. They were both very personable and attentive to me and my family."

"Excellent Patient Care.....Excellent Very professional..... Very knowledgeable professionals..... Very High Ratings....Would recommend to anyone .... A ++++++"



"My experience in preparation for this procedure was exceptional! I have heard horror stories regarding this procedure which is why, at 57 years old, this was my 1st colonoscopy. Dr. Matthew Rein introduced himself and explained the procedure to me, and he, along with his staff, helped to ease my misconception and fear of a colonoscopy. Thank you!"

"Whole experience was very good, considering it was for a colonoscopy."

"Great experience awesome facilities the staff is absolutely great made me feel at ease about my procedures"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.